Computing Resource Center:
Mission

The College of Information Science and Technology's (IST) Computing Resource Center exists to support the educational mission of IST. To that end, the center provides technical support to students, faculty, administrative staff primarily in support of instructional activity and secondarily in support of research activity. The facility is available to all members of the University community.

Instructional support includes both undergraduate and graduate students.


Support to students includes:

• software support for coursework (levels of support to be determined);
• assistance, individual and group training, and workshops/presentations for software/system usage, including: software applications, e-mail, on-line searching, etc., and installation of specialized software for individual use; and
• infrastructure support to include tape backup of all machines, stabilization of power supply and establishment of a help-desk system to more efficiently utilize limited labor resources and maintain an increasing knowledge base despite inevitable staff turnover.

Support to faculty includes:

• classroom support, especially presentation set-up;
• software installation, configuration, and testing;
• technology and infrastructure technical support, e.g. networking, software, and hardware assistance;
• individual instruction and workshop presentations (e.g. e-mail, Internet searching, TCP/IP services, etc.); and
• technical support for research.

Support to administration includes:

• infrastructure support (network wiring, network server management), software and hardware evaluation, selection, purchase, and maintenance;
• graduate assistant and staff training;
• individual instruction and workshop presentations (e.g. e-mail, DUIMS, administrative system, VM/ESA, etc.); and
• other technical support as it relates to recruitment, scheduling, record keeping, communications, etc.

Support to the University is on a space- and resource-available basis.

Matching the mission to the expected stability of staff size and resources in the foreseeable future must recognize the need to exploit fully the existing University support facilities, emphasizing the IST development initiatives into critical areas which are either unsupported or under-supported by the University.